BC Concrete

Concrete Dispatch 1-Day Training With Jim Wagner
Space is Limited—don’t miss the chance to learn from the guru himself -- register today!
Saturday, December 7th, 2019
Vancouver Regional Construction Association
3636 East 4th Avenue
VANCOUVER, British Columbia
V5M 1M3
Google Map
Registration Deadline
Wednesday, December 4th, 2019
Event Description

Start with having to figure out complex scheduling. Add long hours and demanding clients and it's clear why your dispatchers can feel like they need reinforcements. Not only does your on-time delivery and customer satisfaction suffer, you have to deal with job turnover.


The goal of the Dispatcher Training course is to give dispatchers, schedulers, shippers, and their managers the practical, technical, ready mixed concrete-specific customer-centered information and skills they need to increase productivity and job satisfaction. Class size is limited, so there's time for personal attention.


This course teaches dispatchers, schedulers and their managers how to take orders, schedule and deliver concrete that meets all the requirements as agreed to with customers. The course hones in on a dispatcher's job skills, including:

· taking orders

· dealing with priority customers

· using advance notices to ease scheduling and delivery

· callbacks

· clean ups

· add on orders

· will calls

· small load charges

· excessive unloading times

· scheduling math

· plant vs. central dispatch

· managing the dispatch office and personnel

· rapid problem solving skills, including value selling

· expert phone listening skills

· maintaining a proper attitude under stress

Skills are immediately applicable when the participant returns to their workplace. 


Course Instructor: JIM WAGNER


Now retired, Jim Wagner was the vice president of dispatch & management consulting for Command Alkon. He began his concrete career as a dispatcher for Ready Mixed Concrete Co. of Minneapolis in 1964.

  • In 1973 he founded Advanced Control Systems (ACS) to market  dispatching systems. 
  • In 1975, ACS introduced the first commercial computerized dispatching system.
  • In 2001, Jim literally wrote the book on concrete dispatching with his top-selling book, The Handbook of Ready-Mix Concrete Dispatch.   
  • He is the prime lecturer for NRMCA’s Dispatching Forum since 1968 and has lectured for NRMCA, CONEXPOCON/AGG and  the World of Concrete.

Cost for the course is $375 per person for Concrete BC members , $700 per person for non-members + GST.  Handouts and lunch are included.

Contact & Support
  1. For support or inquiries, please email cguldemet@concretebc.ca or call 604-626-4141.
All prices in Canadian dollars
Ticket Price
One person registration
Concrete BC Member $375.00
Non-Member $700.00
2 people from the same company
Concrete BC Member $750.00
Non-Member $1400.00
3 People from the same company
Concrete BC Member $1125.00
Non-Member $2100.00
8:00am - 8:15am
8:15am - 8:45am
The Dispatcher’s Job
8:45am - 9:00am
Problems that Prevent the Dispatcher from Achieving Success
9:00am - 9:15am
Establishing Corporate Guidelines and Rules for Dispatch
9:15am - 10:00am
The Dispatch Office, job duties, organization, staffing
10:00am - 10:15am
10:15am - 11:15am
Taking the Order, getting the information, angry customers
11:15am - 12:00pm
Scheduling, Theory, schedules needed, fine tuning, accuracy.
12:45pm - 1:45pm
Scheduling Continued
2:45pm - 3:00pm
3:00pm - 3:45pm
Open Forum: Problem Review with Solutions; Questions

Accent Inn Burnaby

3777 Henning Drive

Burnaby, BC V5C 6N5


Cancellation &
Refund Policy

No cancellations after December 3, 2019.

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